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FAQs
This page contains answers to common questions handled by our support staff, along with tips and tricks that our customers have found useful. We understand that our service offering is unlike anything out there, so you're bound to have questions. If you don't find your answers here, please reach out to us and we'll make sure your questions are answered.
Click each question to see answer:
1Where Is Your Service Area?
We provide service in the greater Tampa - Saint Petersburg area for trips to surrounding cities as well as airports and other destinations. Enter your destination in the booking tool and if you don't see the city of your choice please feel free to call or text (813) 736-4564 and we'll get back to you regarding your request.
2What vehicles do you use?
We use the electric Tesla Model X SUV, the safest SUV ever tested according to NHTSA. NHTSA review
3What are your rates?
Rates can be found in the booking tool for the destinations we currently service. If you don't see the city of your choice please feel free to call or text (813) 736-4564 and we'll get back to you regarding your request.
4Are you open on holidays?
Yes, we are open on holidays.
5How far in advance must I book a reservation?
We recommend 24 hrs at a minimum.
6What Is Your Privacy Policy?
At Falcon Wing Rides, we respect your right to privacy and handle your personal information with care. Please review our privacy policy on the Terms and Conditions.
7Do you provide airport transfers?
At this time we provide Tampa International airport TPA, Saint Petersburg - Clearwater PIE, and Sarasota-Bradenton International Airport SRQ pick up on arrival and drop-off.
8What is an exclusive ride?
An exclusive ride means you will not be asked to share a ride with other passengers.
9What if my flight arrival is delayed?
We monitor your flight for changes in arrival time and our driver will always be there at the right time. You do not need to call us if your flight is delayed, however, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight)
10How does the subscription service work?
Companies with business travelers can subscribe to our Block of Miles subscription service. The subscription is good for destinations within a 300-mile radius of our office in Tampa and can be used by any member(s) of your company.
11Do you have a cancellation fee?
Subscription rides do not have a cancellation fee. Change or cancel a ride 48 hours before your trip without penalty and get a credit for the full amount of your ride applicable to future travel within a year of the original reservation. However, you will have to pay any applicable ride price increase. Trips canceled with less than 48 hours before your trip have a 25% cancellation fee.
12Can I pay for my ride after a trip?
No, full payment is made at the time of reservation with ACH check or credit/debit card.
13Can I pay with a business check?
Yes, for any amount above $500.
14How can I get a duplicate receipt?
A receipt is always available by logging into our website or app with your account username and password.
